Terms of service

Terms of Service

I. General Terms and Conditions

§ 1 Scope and Definitions

  1. These terms and conditions apply to all contracts concluded between you and Arazhul Shop GmbH ("we", "us") via the website shop.yourplush.net (also reachable via yourplush.shop).
  2. Conflicting or deviating terms and conditions of the customer do not apply unless we have expressly agreed to them in writing.
  3. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity. An entrepreneur is any natural or legal person, or a partnership with legal capacity, who acts in the exercise of their commercial or independent professional activity when concluding a contract.

§ 2 Subject Matter of the Contract

  1. The subject of the contract is the sale of goods and participation in a pre-order campaign model (a "campaign") for products that have not yet been produced.
  2. Campaigns are conducted on the YourPlush website. YourPlush is a brand of Arazhul Shop GmbH. The customer's contractual partner is exclusively Arazhul Shop GmbH; no contractual relationship arises with any creator, third-party platform or brand.
  3. Campaign products are not immediately deliverable goods. Their production depends on the campaign reaching a defined minimum number of supporters.

§ 3 Campaign and Pre-Order Model

  1. Pledge. For campaign products, the customer places a pre-order by paying an initial pledge, typically $2 (USD), or the amount displayed on the respective campaign page. The total product price and the remaining amount payable are displayed on the campaign page and during checkout.
  2. Before Successful Funding. As long as a campaign has not yet been successfully funded, the customer may cancel the pre-order at any time without giving reasons and the pledge will be refunded.
  3. Successful Funding. As soon as at least 200 supporters (or the goal stated on the campaign page) have completed a pre-order within the campaign period, the campaign is successfully funded and production is initiated. At this point a binding purchase contract is concluded and the remaining balance is charged to the payment method authorised when the pledge was placed.
  4. No Cancellation After Successful Funding. Once a campaign has been successfully funded, cancellation of the order and refund of the pledge or purchase price is excluded. The customer acknowledges that production is initiated at this point and that the amounts paid are used to finance production. This consent is explicitly requested during the order process.
  5. Production and Delivery. Production begins after successful funding. Delivery takes approximately 1–3 months after successful funding, unless otherwise stated on the campaign page. Delays due to production, material procurement or logistics remain reserved.
  6. Campaign Failure. If the required minimum number of supporters is not reached within the campaign period, no purchase contract is concluded and any payments made are refunded in full.
  7. Failed Remaining Payment. If the remaining balance cannot be collected after successful funding, we will notify the customer and retry the charge. If the payment still fails, the order is cancelled, the customer will not receive the product, and the pledge is refunded to the original payment method.

§ 4 Conclusion of the Contract

  1. The presentation of products on the website constitutes a binding offer.
  2. The contract is concluded via the online shopping cart system once the customer completes the ordering process and clicks the button containing a clear payment notice.
  3. For campaign products, § 3 applies additionally.
  4. Order processing and communication take place automatically by email. The customer must ensure that the email address provided is correct.

§ 5 Right of Withdrawal

  1. Consumers whose applicable law grants a mandatory statutory right of withdrawal for distance contracts retain that right. Details are set out in our Refund Policy.
  2. For all other customers, campaign orders are final once the campaign has been successfully funded, as production is initiated at that point. Replacements for damaged or defective products remain available in accordance with our Refund Policy.

§ 6 Retention of Title

The goods remain our property until full payment has been made.

§ 7 Warranty

  1. The statutory warranty rights for defects apply.
  2. Obvious defects should be reported to us as soon as possible after delivery, although this is not a prerequisite for asserting warranty rights.

§ 8 Liability

  1. We are fully liable for intent and gross negligence.
  2. In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations).
  3. In such cases, liability is limited to the foreseeable damage typical for the contract.

§ 9 Choice of Law and Jurisdiction

  1. German law applies, while preserving the mandatory consumer protection provisions of the law of the country in which the consumer has their habitual residence.
  2. If the customer is a merchant, the place of jurisdiction is our registered office.

II. Customer Information

1. Provider

Arazhul Shop GmbH
Ludwig-Erhard-Allee 10
76131 Karlsruhe
Germany
Email: support@yourplush.net

2. Contract Language

The contract language is English.

3. Prices and Payment Conditions

All prices are total prices in US dollars (USD), including applicable taxes where required, plus shipping costs where applicable. Customs duties and import taxes for international deliveries are covered by YourPlush. Available payment methods are displayed during checkout.

4. Delivery Conditions

The delivery time for campaign products is approximately 1–3 months after the campaign has been successfully funded, unless otherwise stated on the campaign page.

By placing an order, the customer confirms that the delivery address provided is complete and accurate. The delivery address can be changed in the customer account until the order has shipped. The customer bears the cost of reshipping a parcel that is returned due to an incorrect, incomplete or outdated address or because it was not collected within the carrier's holding period. Details are set out in our Shipping Policy, which forms part of these Terms.

5. Dispute Resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Last updated: September 2026