FAQ Yourplush
How does YourPlush work?
How does YourPlush work?
- A design is submitted
- We review and publish it
- A support phase begins
- Supporters pledge $2
- Production begins once 200 supporters have been reached
- You receive your plush toy
What does "Pledge $2 Today" mean?
What does "Pledge $2 Today" mean?
With a $2 pledge:
- you support the plush toy
- you secure your place as a buyer if it goes into production
👉 The $2 is a deposit, not the full purchase price.
When will the plush toy be produced?
When will the plush toy be produced?
Production will start as soon as at least 200 supporters have been found.
When do I pay the remaining amount?
When do I pay the remaining amount?
The remaining purchase price will only be collected once:
- 200 supporters have been reached
- and production officially begins
You will be notified.
What happens if 200 supporters are not reached?
What happens if 200 supporters are not reached?
No risk for you:
- The product will not be produced
- You will automatically get your $2 back
Am I guaranteed to receive a plush toy?
Am I guaranteed to receive a plush toy?
Yes – if the project is successful.
Every supporter will receive the exact plush toy they supported.
Are there any benefits for supporters?
Yes!
- Exclusive access to limited edition plush products
- You are part of the creation process
How long does shipping take?
How long does shipping take?
After a successful campaign, production and shipping will take 1-3 months. We will keep you updated via email.
Is my payment safe?
Is my payment safe?
Yes. All payments are secured.
If a project fails, no further payments will be debited.
Can i cancel my order?
Yes. As long as the petition has not yet been successful, you can withdraw your $2 pledge at any time. Simply send us an email to do so.
Once the petition has been successful and has become a campaign, and the remaining amount has been collected, cancellation is unfortunately no longer possible.
More questions?
More questions?
For inquiries by email, we are available daily at
Telephone hours:
Monday, Wednesday, Friday
from 5:00 p.m. to 7:00 p.m. MEZ
