Refund policy
This policy applies to purchases and campaign orders placed through YourPlush.
YourPlush is operated by:
Arazhul Shop GmbH
Ludwig-Erhard-Allee 10
76131 Karlsruhe
Germany
Email: shop@arazhul.de
Campaign Orders and Pledges
Most YourPlush products are offered through a limited-time crowdfunding-style campaign model.
For certain campaigns, customers initially place a small pledge, typically $2, towards the total purchase price of the product.
The applicable campaign goal, total product price, initial pledge amount and remaining amount payable are displayed on the respective campaign page and during the ordering process.
If a campaign reaches its required funding goal, typically 200 confirmed units unless otherwise stated on the respective campaign page, the campaign is considered successfully funded and production is unlocked.
Once the campaign has been successfully funded, the remaining balance of the product price will be charged using the payment method authorized when the pledge was placed.
Successfully Funded Campaigns – All Sales Final
All campaign sales are final once a campaign has successfully reached its funding goal.
Once a campaign is successfully funded, confirmed orders are used to determine the production quantity and production preparations begin.
For this reason, we do not accept voluntary cancellations, order cancellations or refund requests after a campaign has been successfully funded.
Customers should therefore only support a campaign if they intend to complete the purchase in the event that the campaign reaches its funding goal.
This final-sale policy does not limit or exclude any mandatory statutory consumer rights that cannot legally be excluded under the law applicable to the respective customer or order.
Unsuccessful Campaigns
If a campaign does not reach the funding goal stated on the respective campaign page within the applicable campaign period, the campaign will not proceed.
The order will be cancelled and any initial pledge collected for that campaign will be refunded to the original payment method.
No remaining product balance will be charged.
Failed Remaining Payment
When a campaign is successfully funded, we will attempt to collect the remaining product balance using the payment method authorized when the pledge was placed.
If the remaining amount cannot be collected successfully and the order is not fully paid, the affected order will be automatically cancelled.
Any initial pledge paid for an automatically cancelled order will be refunded to the original payment method.
YourPlush is not obligated to reserve or produce a product for an order for which the required payment has not been completed.
Order Changes
Once a campaign has been successfully funded, changes to an order, including quantity, product variant or shipping information, may no longer be possible.
Customers should contact our support team as soon as possible if an order requires an update.
We will make reasonable efforts to accommodate address changes before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Damaged, Defective or Incorrect Products
The final-sale policy does not affect statutory rights relating to defective, damaged, incorrect or otherwise non-conforming products.
If you receive a damaged, defective or incorrect product, please contact us with your order information and, where appropriate, photographs showing the issue.
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair or refund.
Mandatory Consumer Rights
Consumer protection rights vary between countries and regions.
Nothing in this policy is intended to exclude, restrict or waive any consumer right that cannot legally be excluded or restricted under the law applicable to the respective customer.
Where mandatory local consumer protection law provides additional withdrawal, cancellation, refund, warranty or other rights, those mandatory rights remain unaffected by this policy.
The following statutory withdrawal information applies to consumers who are entitled to the statutory German right of withdrawal for distance contracts.
Statutory Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
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on which you or a third party named by you, who is not the carrier, took possession of the goods;
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on which you or a third party named by you, who is not the carrier, took possession of the last goods, if several goods ordered together are delivered separately; or
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on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or last item, if goods are delivered in several partial shipments or pieces.
To exercise your statutory right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement, for example by letter or email:
Arazhul Shop GmbH
Ludwig-Erhard-Allee 10
76131 Karlsruhe
GermanyEmail: shop@arazhul.de
You may use the model withdrawal form provided below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you validly withdraw from the contract, we will reimburse all payments received from you in connection with the withdrawn purchase, including standard delivery costs.
Additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us will not be reimbursed.
Reimbursement will be made without undue delay and no later than 14 days after the day on which we receive notification of your withdrawal.
We will use the same payment method used for the original transaction unless expressly agreed otherwise. You will not incur any reimbursement fees from us.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that the goods have been returned, whichever occurs first.
You must return or hand over the goods without undue delay and no later than 14 days after notifying us of your withdrawal to:
Arazhul Shop GmbH
Einsteinstr. 5
76316 Malsch
Germany
The return deadline is met if you send the goods before the 14-day period has expired.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Model Withdrawal Form
If you wish to withdraw from the contract, you may complete and return the following form.
To:
Arazhul Shop GmbH
Ludwig-Erhard-Allee 10
76131 Karlsruhe
Germany
Email: shop@arazhul.de
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase of the following goods:
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
(*) Delete as appropriate.
