Privacy policy

Privacy Policy – Status 2026

Note: This privacy policy applies to the website shop.arazhul.de as well as to the product and brand “Yourplush” offered there, which is a service of Arazhul Shop GmbH.

1. General Information

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required and is not necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide the data will have no consequences unless otherwise stated in the following processing activities.

Personal data is any information relating to an identified or identifiable natural person.

2. Controller

Arazhul Shop GmbH
Ludwig-Erhard-Allee 10
76131 Karlsruhe
Germany

Email: shop@arazhul.de

3. Server Log Files

You can visit our website without providing personal information. Each time you access our website, data is automatically transmitted by your internet browser to our web host and stored in so-called server log files.

Processed data includes in particular:

IP address (shortened/anonymized)
Date and time of access
Accessed page
Amount of data transferred
Browser type and version
Operating system
Referrer URL

Processing is carried out on the basis of Art. 6 (1) lit. f GDPR due to our legitimate interest in the technical stability, security, and optimization of our website.

4. Contact

a) Contact via Email

If you contact us by email, we process the data you provide (name, email address, content of the message) solely to process your request.

Legal basis:

Art. 6 (1) lit. b GDPR, if the request relates to a pre-contractual or contractual matter
Art. 6 (1) lit. f GDPR, for general inquiries

Your data will be deleted after final processing of your request and after expiration of any statutory retention periods.

5. Customer Account

When creating a customer account, we process the personal data you provide in order to manage your account and simplify future orders.

The legal basis is Art. 6 (1) lit. a GDPR (consent). Consent can be withdrawn at any time. The customer account will then be deleted.

6. Orders and Campaign Products (Yourplush)

Within the scope of orders – including pre-orders and campaign products of the Yourplush brand – we process personal data such as:

Name and address
Email address
Payment data
Order data

Processing is carried out for the performance of a contract in accordance with Art. 6 (1) lit. b GDPR.

Data is only shared with:

Shipping and logistics service providers
Payment service providers
IT and merchandise management service providers

7. Payment Service Providers

PayPal

If payment is made via PayPal, the data required for payment processing will be transmitted to PayPal.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg

Legal basis: Art. 6 (1) lit. b GDPR

Amazon Pay

Amazon Payments Europe S.C.A.
38 Avenue John F. Kennedy
L-1855 Luxembourg

Legal basis: Art. 6 (1) lit. b GDPR

8. Cookies & Consent Management

Our website uses cookies and comparable technologies.

a) Technically Necessary Cookies

These cookies are required to provide the basic functions of the website.

Legal basis: § 25 (2) No. 2 TTDSG in conjunction with Art. 6 (1) lit. f GDPR

b) Cookies Requiring Consent

All other cookies (analytics, marketing) are only set after your explicit consent.

Legal basis: Art. 6 (1) lit. a GDPR

9. Consent Management Tool

We use the consent management tool GDPR Legal Cookie from:

beeclever GmbH
Universitätsstraße 3
56070 Koblenz
Germany

Processing is carried out to fulfill legal obligations pursuant to Art. 6 (1) lit. c GDPR.

10. Web Analytics – Google Analytics 4

We use Google Analytics 4 provided by Google Ireland Limited.

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4
Ireland

Processed data includes:

anonymized IP address
usage data
device information
approximate location data

The use of Google Analytics only takes place with your consent in accordance with Art. 6 (1) lit. a GDPR.

Data may be transferred to the United States. Google uses EU Standard Contractual Clauses for this purpose.

11. Google Tag Manager

Google Tag Manager itself does not process personal data, but is used to trigger other services.

12. Storage Duration

Personal data will only be stored for as long as necessary for the respective purposes or as required by statutory retention obligations.

13. Rights of Data Subjects

You have the right to:

Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)

14. Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority:

State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Königstraße 10a
70173 Stuttgart
Germany

Last updated: January 2026