Quick answers to the most common questions.
A creator submits a plush design, we review it and launch a campaign. You back it with a $2 pledge. Once the campaign reaches its supporter goal, production starts and every supporter gets their plush.
If the goal isn’t reached, nothing more is charged and your $2 is refunded.
The campaign doesn’t launch, nothing more is charged and your $2 pledge is refunded automatically. Zero risk for you and the creator.
It reserves your spot and signals real demand. The rest is only charged if the campaign gets funded.
Yes. Once a campaign is funded and your payment is complete, your plush is reserved – no waiting lists, no lotteries.
Often yes: exclusive edition numbering, a lower price than retail and first access to the creator’s next drops. Some campaigns add signed tags or extra goodies.
Right after the campaign hits its supporter goal. Production takes about 1–3 months – made with care, not rushed.
The $2 pledge reserves your spot and shows the creator there is real demand. The remaining amount is only charged once the campaign reaches its goal.
No goal, no charge – and your $2 comes back.
The campaign doesn’t launch, nothing more is charged and your $2 pledge is refunded automatically. Zero risk for you and the creator.
Only once the campaign reaches its goal and production is confirmed.
Yes. Payments run through PCI-compliant providers (Stripe, PayPal, Klarna) – we never store card details. If a campaign fails, nothing further is charged.
Often yes: exclusive edition numbering, a lower price than retail and first access to the creator’s next drops. Some campaigns add signed tags or extra goodies.
Yes – anytime before production starts, for a full refund.
Production starts as soon as the campaign is funded and takes about 1–3 months. Shipping follows right after – you’ll get an email with tracking once your plush is on its way.
Only once the campaign reaches its goal and production is confirmed.
Yes. Once a campaign is funded and your payment is complete, your plush is reserved – no waiting lists, no lotteries.
Right after the campaign hits its supporter goal. Production takes about 1–3 months – made with care, not rushed.
Usually 1–3 months after production is complete. We ship worldwide; some regions take a little longer.
Log in to YourPlush with the email from your order to update your address. Alternatively contact support@yourplush.net and we’ll sort it out.
Yes – anytime before production starts, for a full refund. Once production has started the order is locked in: we produce exactly what was ordered to avoid waste.
Need help? Write to support@yourplush.net.
The campaign doesn’t launch, nothing more is charged and your $2 pledge is refunded automatically. Zero risk for you and the creator.
Yes. Payments run through PCI-compliant providers (Stripe, PayPal, Klarna) – we never store card details. If a campaign fails, nothing further is charged.
Log in to YourPlush with the email from your order to update your address. Alternatively contact support@yourplush.net and we’ll sort it out.